Privacy Policy

Introduction

Welcome to Quantum Burst Lash Hotel. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, use our services, or interact with our website. We are committed to protecting your privacy and ensuring the security of your personal information.

By using our services or providing us with your personal information, you consent to the practices described in this Privacy Policy.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Name, address, telephone number, and email address
• Credit card information and billing details
• Government-issued ID information for registration
• Preferences and special requests
• Loyalty program information
• Communication records and feedback

Automatically Collected Information

• IP address and device information
• Browser type and operating system
• Website usage data and cookies
• Location data (with your consent)
• Security camera footage in public areas

How We Use Your Information

We use your personal information for the following purposes:

• Processing reservations and providing hotel services
• Managing your account and loyalty program participation
• Processing payments and preventing fraud
• Communicating with you about your stay and services
• Improving our services and customer experience
• Marketing and promotional communications (with your consent)
• Complying with legal obligations and regulations
• Ensuring security and safety of guests and property

Information Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers

We may share information with third-party service providers who assist us in:

• Payment processing
• Reservation systems
• Housekeeping and maintenance services
• Marketing and communication services
• IT support and security services

Legal Requirements

We may disclose your information when required by law, court order, or government regulation, or to protect our rights, property, or safety.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission
• Secure storage systems with access controls
• Regular security audits and updates
• Staff training on privacy and security practices
• Incident response procedures

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to:

• Provide you with our services
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records as required by law

When your information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies.

Your Rights and Choices

Under Canadian privacy laws, you have the following rights regarding your personal information:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request a copy of your information in a structured format
• Withdrawal of Consent: Withdraw consent for marketing communications
• Complaint: File a complaint with privacy authorities

Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve website functionality and performance

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our website.

Children's Privacy

Our services are not directed to children under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information.

International Transfers

Your personal information may be transferred to and processed in countries other than Canada. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy rights in accordance with Canadian privacy laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Providing notice during your next visit to our hotel

Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.